Dear Patients and families,
We are happy to report that we are finally able to re-open our office. However, due to COVID-19 we have made changes to our appointment and our standard operating procedures.
Appointments:
- Please try to arrive 5 minutes early for your appointment
- When you arrive DO NOT get out of your car
- DO call 519-744-1001 and advise the receptionist you have arrived and what phone number you are calling from
- Wait in the car
- We will call back and tell you when it is safe to enter
- Enter the front door and stop at the counter
- Follow the instructions on the sign at the counter
- Put your phone away
- Use hand sanitizer
- If you haven’t already, put on a mask (if do have masks available for $5)
- Turn and STOP at the screen door
- Once the hallway is clear and safe the receptionist will tell you to go through the door and stand on the floor decal in front of the counter
- You will be screened for symptoms of COVID-19 including having your temperature taken by a no-touch forehead thermometer
- If you fail the screening questions and/or have a temperature of 100.4 F or more then for the safety of other patients and staff we will reschedule your appointment
- Once you have confirmed your personal information please do not leave the floor decal until the Assistant arrives to take you directly to the pre-test area.
Office Procedures:
The following are some of the changes we have made based on Ministry of Health and Ontario College of Optometrists guidelines:
- All patients 2 years old and over MUST wear a mask while in the office
- All patients and essential visitors will be pre-screened for COVID symptoms
- Optometrists and staff will self-declare their health status at the beginning of each day
- We have instituted an increase in the frequency and process of disinfecting and cleaning equipment between patients
- Staff is using and has been instructed on the proper use of PPE
- Distance safeguards such as shields are being used
- We are asking drivers and guests of patients to remain in their cars unless the patient is a minor or needs assistance. This will allow us to maintain appropriate social distancing in our office
- We are not allowing walk-in patients at this time
- An appointment will now be required when picking up glasses or having an adjustment
- The washroom will NOT be available at this time so please plan accordingly (ie coffee)